LBU sign with tree and building On behalf of Long Beach Utilities, I personally welcome you to our newly redesigned website, which I know you will find both useful and informative. We’ve designed this website to focus on providing you a smooth and easy experience for all your water, sewer and natural gas customer service needs. We value your precious time, so we put your needs up front to make it easy to find what you need – whether that’s to pay your bill, find information on conservation resources and rebates, checking design guidelines or even reporting an emergency.

Since December 2022, we have been united as one consolidated Public Utilities Department. While the consolidation has brought significant internal changes, water, sewer and natural gas services and billing have continued as normal without interruption throughout the transition. We are proud to provide the same excellent customer service as Long Beach Utilities. Going forward, residents and businesses can expect a more streamlined customer service experience, greater access to conservation programs and incentives and clear, consistent communications about their water, sewer and natural gas services.

The consolidation of city utilities will improve operational efficiencies and lead to long-term cost savings, benefiting customers and enhancing the department’s ability to secure funding for larger projects and infrastructure investments.

I encourage you to learn more about the new structure and administration of Long Beach Utilities on our newly redesigned website. Today, as always, we remain deeply committed to providing our community partners with the exceptional service you’ve come to expect.

Thank you for allowing us to serve you.

Chris Garner
General Manager

Chris Garner