After the Sewer Smoke Test
What does it mean if smoke is seen coming from a specific outdoor location?
If smoke is visible coming from a specific area outside, it likely indicates a potential leak in the sewer line at that spot.
How accurate is the smoke test at pinpointing the actual leak location?
While smoke testing is a diagnostic tool and doesn't always pinpoint the exact leak location, it's generally very accurate in identifying the general problem area.
For properties where smoke was seen, will this be tracked? If so, by who? And how?
Yes, properties where smoke is observed during the test will be tracked. Our vendor, Downstream Services field technicians is responsible for recording their findings. They will collect detailed information, including the location of the smoke, the severity of the smoke release, and take photographs to document the findings.
Will Downstream Services contact residents if smoke is discovered on their property?
Downstream Services technicians will attempt to make contact with the resident if they observe smoke coming from a property owner's residence that they cannot directly access (i.e. if smoke is seen potentially coming from a backyard or side yard). If smoke is seen from an inaccessible location, Downstream Services will knock on the door to request the owner's permission to investigate further for documentation of the findings.
How will I be contacted if I'm not home and smoke is found on my property?
Downstream Services technicians will observe the smoke coming from the residence or business and will document their findings to the best of their ability to then have those findings be passed to LBUD to follow up with you to discuss the observations.
How is responsibility for the reparation determined?
Responsibility is determined by the location where the smoke is observed. If smoke is visible on the private property, it indicates a customer responsibility. If the smoke is observed on the City property (or within the public right-of-way), it is considered an LBUD responsibility. For more information regarding Sanitary Sewer System responsibility, please visit our sewer page.
How will customers be held accountable for the needed repairs if it is determined to be their responsibility?
Currently, Long Beach Utilities is not planning to issue fines or penalties. Instead, we are focused on working collaboratively with residents to encourage the correcting of any of the identified issues in order to help the overall integrity of the sewer system.
If an improper connection is found as a result of the smoke test, how can I fix it?
Long Beach Utilities encourages customers to contact a licensed plumber to correct any non-compliant connections to ensure the necessary repairs are proper and compliant connections.
Is there a deadline for customers to make repairs?
Currently, Long Beach Utilities does not have a deadline for the repairs. However, LBUD wants to work with residents to encourage the repairs to be completed in a reasonable time.