Long Beach To Launch New “MyUtilityPortal” For EnhancedCustomer Service on November 10
Customers will soon be able to create new user accounts in the MyUtilityPortal to receive bill notifications, schedule transfer of service, preview upcoming utility usage and more.
Pictured: Preview of MyUtilityPortal Dashboard on Desktop and Mobile Devices
LONG BEACH, CA — The Long Beach Utilities Department is proud to announce the upcoming launch of the "MyUtilityPortal" customer service system. This new, user-friendly and digital platform will empower customers to manage their water, sewer, natural gas, and refuse services all in one place. The portal will officially go live on Monday, November 10, 2025, on www.longbeach.gov. Active Utilities customers, including customers who pay for refuse, recycling, and organics, must create a new MyUtilityPortal account login to access bill information.
Developed to enhance the customer experience and improve access to essential services, the City’s MyUtilityPortal offers residents and businesses a convenient way to view current and projected bills, schedule services online, and receive timely notifications — anytime, anywhere.
“With the launch of MyUtilityPortal, we are making it easier than before for Long Beach utility customers to stay informed and in control of their utility services,” said Anatole Falagán, General Manager of Long Beach Utilities. “This is a major step forward in our ongoing effort to modernize and streamline service delivery.” Key features of MyUtilityPortal include:
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24/7 account access to view water, sewer, gas, and refuse billing and usage
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Projected bill estimates based on real-time usage patterns
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Online service scheduling, reducing the need to call for appointments
The official launch of the MyUtilityPortal is scheduled for Monday, November 10, 2025. Active Utilities customers, including customers who pay for refuse, recycling, and organics, must create a new MyUtilityPortal login to access bill information. The launch of the portal aligns the City’s electronic billing system with industry standards and increases billing transparency by providing customers with real-time, hourly utility usage data. This integrated approach allows for more cohesive customer experience and centralized access to all utility services.
Customers who currently pay in-person may continue to do so at Long Beach City Hall (411 West Ocean Boulevard between 7:30 AM – 4:30 PM) or at their local 7-Eleven, CVS, Walgreens, Dollar Tree, Food4Less, or Ralphs locations. Customers wishing to continue customer service options via telephone may continue to call (562) 570-5700 to make their utility bill payment.
Customers may register for MyUtilityPortal and can expect full access starting November 10, 2025, by visiting
www.longbeach.gov.
For utility billing assistance, please contact the City of Long Beach at 562-570-5700.