How do I find out if I have an outstanding balance on my account?
If you have an outstanding balance, you will see an alert on your monthly utility bill. You can also log into your account at longbeach.gov/utilitybilling to see if you have an outstanding balance and, if so, what you owe to Utility Services.
The City of Long Beach will also send mailed, emailed and phone notices alerting customers who have an unpaid balance on their account.
Lastly, you can always give us a call at (562) 570-5700 for additional questions.
I can’t pay my balance in full. What are my options?
If you can’t pay off your balance in full right now, don’t worry. We will work with you to get on a payment plan that works for you.
You can apply online through MyUtilityPortal or call us at (562) 570-5700.
Will I be notified if my water and/or gas service will be shut off?
Residential customers with unpaid utility debt will be contacted multiple times in the months before shutoffs for nonpayment. If you’re unsure if you have an arrearage on your account, log into your utility billing account online, look at your most recent bill or give us a call at (562) 570-5700.
A final notification prior to shutoff will be mailed to the customer nine days in advance. A final courtesy robocall notice will be sent at least two days ahead of utility shutoff.
I have more questions. Who can I contact for help?
Our utility customer service team is here to help figure it out together!
If you have a question or concern that wasn’t answered here or on longbeach.gov/utilityservices, please feel free to give us a call at (562) 570-5700.