The Long Beach Utilities recognizes that technology has changed the nature and accessibility of government business information and the prospective use of that information. While committed to applying technology to improve access to information, we are strongly committed to protecting your online privacy.

The purpose of this statement is to inform you about the types of information we gather when you visit our website, how we may use that information, whether we disclose it to anyone, the security precautions we take to protect your privacy, and how to contact us if you have questions or concerns.

Collection of Information

We collect information that is used for analysis and statistical purposes that help us manage the Long Beach Utilities’s website. Also, we collect information to assist us in delivering service and information to you.

  1. Information collected for statistical purposes
    We automatically collect electronically generated information about your visit to our site, such as the date, type of browser used, and technical Internet protocol data. We collect this information about each user session from our use logs and refer to it for statistical purposes.
  2. Information provided when using our interactive forms and functions

This information may include such things as name, address, telephone number, email address and other personal and business data, depending on that service you use. We collect only those data necessary to provide the service that you are requesting.

Use of Information

If you send us an email message with a question or comment that contains personally identifying information, or fill out a form that transmits this information, we will only use the personally identifiable information to respond to your request and analyze trends. We may redirect your message to another government agency or person in a better position to answer your question.

In order to provide you with the ability to receive directed email information in which you have expressed an interest, it is necessary for the Long Beach Utilities to collect your email address. This information is used only for email distribution to the specific list or lists for which you have registered. By agreeing to use this service, you are granting us permission to send you periodic emails only about topics for which you registered. The Long Beach Utilities will use your email address only for this permission based email service.

Disclosure to Third Parties

As a government agency, the Long Beach Utilities is governed by public records laws. Any information that we receive through use of our website is subject to the same provisions as information provided on paper. Otherwise, we do not share personal identifying information with any third party without your permission. We disclose only in aggregate form our statistical analyses or users’ demographics to third parties. This information is not reported or released to any outside parties unless we are legally required to do so in connection with law enforcement investigations or other legal proceedings. Further, we do not reveal any email address information to third parties for independent use unless you specifically authorize us to do so.

Sale of Data

The Long Beach Utilities does not sell data for direct mail or advertising purposes.


The Long Beach Utilities’s web servers contain state-of-the-art industry security precautions that prevent personal information from being stolen or tampered with. If you submit a credit-card number, that information will be protected by secure server software (SSL), which encrypts all information before being securely sent across the Internet.

Also, we limit employee access to personally identifiable information to only those employees who need access to perform a specific job. All employees are kept up-to-date on our security and privacy practices.

Use of Cookies

We do not use “persistent” cookies to collect permanent information (note: a cookie file contains unique information a website can use to track such things as passwords, lists of pages you’ve visited, and the date when you last looked at a specific page, or to identify your session at a particular website. A cookie is often used in commercial sites to identify the items selected for a specific shopping cart application.). We use “non-persistent” cookies in applications that keep track of a user and make it possible for you to complete a form or use a function, but this cookie disappears when you finish filling out an application, or searching a database.

Control of Personal Information

At any time while accessing our website, any user while online may decline participation in any activity that asks for information ( e.g., survey, email, e-commerce). Your choice not to participate will in no way affect your ability to use any other feature on our site. We also offer you the permanent option to unsubscribe from any and all email lists maintained for our listserv service. Users may at any time choose to remove themselves from any list.


No application on the Long Beach Utilities’s website specifically solicits information from minors or seeks to determine whether the visitor is a minor. Consequently, visitors should be aware that the collection of personal information requested from or volunteered by children online or by email will be treated in the same manner as information given by an adult. This information may become a public record, and as such may be subject to public access. We ask that parents guide their children when children are asked to provide personal information online.


The Long Beach Utilities has added a translation feature powered by Google Translate to assist citizens in understanding information on this website in a variety of foreign languages. Please be aware that Google Translate, a free third party service which the City does not control, provides automated computer translations that may not give you an exact translation all the time.


This site provides links to other sites. This privacy policy applies only to the Long Beach Utilities’s website. When you link to any other website, you are subject to the privacy policy of that site. Visitors linking to another site are encouraged to examine the privacy statement of that site.

While the Long Beach Utilities attempts to maintain current data throughout its website, we regret that this may not always be possible. Neither the Long Beach Utilities, nor any agency, officer, nor employee of the Long Beach Utilities warrants the accuracy, completeness, reliability, or timeliness of any information published on this system, nor endorses or recommends any content, viewpoint, products, resources, or services linked from this system and shall not be held liable for any losses caused by reliance on the accuracy, completeness, reliability, or timeliness of such information. Portions of such information may be incorrect, or not current. Any person or entity that relies on any information obtained from this system does so at his or her own risk.


If you have any questions or concerns about this privacy policy, or about the website in general, you may email the Long Beach Utilities web manager at