Flexible Payment Plan
Those struggling to pay off accumulated debt or new high utility bills can sign up for a flexible plan to pay their bill over time.
Active gas and water services will remain uninterrupted as long as the conditions of the payment arrangement are honored.
Flexible Payment Plan Application
Please sign in or register your utility account on the City's MyUtilityPortal to access the application.
To request an application in Spanish, Khmer, or Tagalog, please call (562) 570-5700.
Frequently Asked Questions
What if I can’t pay my balance while on a payment plan?
We know nobody wants interruptions to their water or natural gas service, so we’re committed to doing everything we can to help you avoid a utility disconnection.
If you are struggling to pay, our customer service team will work with you to come up with a plan that works for your specific situation.
Approved income-qualified customers, those with medical conditions or disabilities and seniors can take advantage of assistance programs to reduce the amount they owe. Available help includes the Low Income Household Water Assistance Program, or LIHWAP, and the Low Income Home Energy Assistance Program, or LIHEAP.
If I am on a payment plan, could my utilities still be shut off?
As long as you continue to make your agreed upon payments, your utility service will not be disconnected.
Make sure to stay in touch with any concerns or questions that come up. Whether you’re struggling to make payments or looking for greater assistance, we’ll do our best to work out a reasonable and affordable plan that works for you.